Frequently Asked Questions

The minimum order is 5 Kuwaiti Dinar, excluding delivery fees.

Every day from 8 AM to 11 PM, all year, including public holidays, Ramadan and Eid.

Yes. You can also choose the time that suits you at checkout.

It varies by governorate and is shown before you confirm payment.

Yes, from one of our pick-up points. Contact customer service for the location and time.

No, delivery is inside the State of Kuwait only.

KNET, Visa and Mastercard, Apple Pay, and cash on delivery as available at the time of the order.

Yes, at special prices and quantities. Write to us on WhatsApp or at info@alkaramkw.com for an offer.

We buy our dates from farms that state they grow them without pesticides, which is why we describe them as “organic” or “natural”. We do not hold an official organic certification from a certifying body.

Most of our dates come from farms in the Kingdom of Saudi Arabia. Each product’s details are written on its package.

Keep them in a cool, dry place away from sunlight. Products labelled “keep refrigerated” go in the fridge. Close the package well after opening.

It differs by product and can reach two or three years for some. The production and expiry dates are written on the package.

Yes. A sealed, non-perishable package in its original condition can be returned within 14 days of receipt. You bear delivery and return fees if the reason is a change of mind.

No. An opened or used package is not returnable, to protect food safety.

Tell us within 48 hours of receipt with a photo, or within 24 hours for fresh dates and bakery, and we will replace it free of charge or refund its price.

To the same payment method you used, within 1 to 14 days depending on the payment method.

Yes, before we start preparing it, by contacting customer service and stating the reason.